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Posts in "White Papers"

Community Development Block Grants-Disaster Recovery Homeowner Assistance Eligibility Challenges & Best Practices

Release Date: Wednesday, August 23, 2017

The aftermath of a disaster presents numerous challenges; chief among them is the financing of recovery efforts.

The New Member Retention: Leveraging Customer Care to Cross the Cost Chasm

Release Date: Thursday, February 9, 2017

In the era of Amazon and Uber, consumer expectations for services, automation, and price transparency are at an all-time high. The new consumer experience plus the realities of rising healthcare costs combine to make the […]

Effective Lifeline Administration for State Programs

Author: Eric Seguin, Vice-President, Corporate Development & State Programs In February 2012, the Federal Communications Commission (FCC) took significant steps to reform and modernize the federal Lifeline program by releasing a major Report and Order […]

Four Key Benefits of Outsourcing Lifeline Administration

Author: Eric Seguin, Vice President, Corporate Development & State Programs In this economic climate, the government places greater demands and expectations on public benefit programs, and Lifeline is no exception. The Lifeline program has come […]

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