Assist-U Program
For over 20 years, Solix's Low Income, Customer Assistance Program has been providing utility organizations a highly scalable concierge solution.
We Tackle the Hard Program With Ease
We excel in partnering with electric, water, and gas utility companies to manage their programs that require eligibility screening and compliance. We also specialize in providing eligible consumers with access to discounted services and benefits. In our world, we live to connect people with the appropriate program and make it easy for everyone. Our eligibility and compliance expertise and proprietary platform enable us to be the vehicle for our partners to secure capital from the federal government and get it into their applicant’s hands while minimizing waste, abuse, or fraud. This uniquely positions us to drive real transparent results and foster innovation to influence your bottom line.
- Efficient, cost-effective program design
- High impact outreach campaigns
- Identifying consumer waste, fraud and abuse
- Business intelligence gap analysis, reporting and audit ready results
- Data matching across national databases
- Expedited application and eligibility decisions
Cloud-Based Concierge Service Solutions
You rang? At Solix we deliver optimized cost effective concierge service solutions with visible results you can trust.
- Expert Identity Verification & Validation
- Omni-Channel Application Intake
- Caring for Your Customer as You Would
- White Glove Case Management
- Minimizing Fraud, Waste, & Abuse
- Experienced Consulting & Program Design
The Solix Advantage
It all comes down to people taking care of people. All of our highly trained contact centers recognize the value of transparent communication, human outreach, and savings. At Solix, our recipe for success is that we love to employ people who love what they do. It simply makes partnering with us more efficient, and worthwhile. Through our integrated approach to customer care management, Solix is able to scale to your daily needs 24/7/365. For over 20 years we have been a leader in assisting corporate and municipal utility organizations to connect with essential low-income energy programs such as WAP and LIFELINE. Using our Decision Expert Platform built on leading edge technology in a secure cloud, we provide:
- Efficient, cost-effective program design
- High impact and high return outreach campaigns
- Qualification and intake via mobile apps
- Expedited application and eligibility decisions
- Audit ready results
This methodology allows us to guarantee consumer satisfaction and care from the initial screening and enrollment through the entire program life cycle.
Time is Money
We take pride in partnering with commercial and government clients for eligibility determination, program administration, and customer service. At Solix, we specialize in the implementation, management, and delivery of intelligent energy assistance and customer service programs. With multiple locations throughout the U.S., we welcome new opportunities and challenges to connect people with the right programs. We offer our clients a connected, scalable, and diverse support team skilled in the most complex eligibility requirements. Every Solix expert is trained to deliver peace of mind, guidance, and attention to detail on applications and throughout the life cycle of the service for low-income customers.
What Keeps Us Focused Is You And Your Customers
- Dedicated account management
- Rigorous program administration
- Multi-channel, real-time customer service
- Program scalability
- Implementation of early detection triggers to identify risk
- On-going business process improvement value creation
