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The Lifeline program, which provides discounted telephone services and hardware to qualified individuals, depends heavily on the ability of your team to recertify existing subscribers and identify new applicants who may be eligible for this […]
Protecting personal client information is more complex today than ever before. And while PCI security standards and HIPAA actively ensure that consumer information is kept safe and secure, these regulations mean organizations and programs must […]
Businesses thrive on strong, long-term customer relationships. Losing just one prospective client can be absorbed in the short term, but, it is important for an organization to think about the long term financial implications associated […]
For the healthcare industry, January 1, 2014 promises to be a challenging time as the influx of new members increase exponentially. As healthcare providers, you know all too well how a sharp increase in service […]
Consider this: there are currently 82.2 million smartphone users in the U.S. And 48 percent of those users check their smartphones more than 10 times per day. With so many people glued to their phones, […]
Those in the greater New York and New Jersey areas know all too well how utility companies struggled to serve them in the weeks and months following recent natural disasters, even requiring back-up services from […]
No matter how long you have been in business, putting the customer first means taking a holistic approach to what, when and how you best communicate with your customers. This approach is imperative because if […]
Picture this: a customer, who is running a high fever but still tasked with getting through an impossibly busy day, still manages to take the time to stop and call your office to discuss a […]
Most health insurance companies did not wait to start preparing for the massive changes set to affect the healthcare industry. They know they are coming sooner than you might think. In fact, open enrollment begins […]
Think of the feeling you experience when you are hungry, pressed for time and waiting for service in a busy restaurant. It probably doesn’t take much for you to get up and go to the […]
