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Superstorm Sandy-impacted businesses are “Open for Business” thanks to Stronger NJ small business grant program administered by NJ EDA with help from Solix Inc. – See new video!
With the start of the new school year, Comcast is re-launching Internet Essentials, the nation’s largest and most comprehensive broadband adoption initiative for low-income families. Congresswoman Frederica Wilson, Miami Dade County School Superintendent Alberto Carvalho, […]
Change is quickly approaching in the healthcare industry. Starting in January 2014, it will be mandated that every American becomes insured with at least basic healthcare coverage. And those without coverage will face tax penalties. […]
On average, a company loses eight to 15 percent of its customer base annually. And of this eight to 15 percent, an overwhelming 68 percent are lost due to a poor experience over the telephone. […]
Whether providing exceptional customer service or uncovering sales opportunities from new or existing customers, the tactical goal of any call center is to establish a fast, direct customer connection. For this reason, companies must strive […]
With instances of waste, fraud and abuse around several public benefit programs peppering today’s headlines, there’s increasing focus on identifying ways to uncover and mitigate these problems as well as preventing them from happening altogether. […]
In this difficult economy, many are having trouble making ends meet. For one telecommunications provider out of the Northwest, roughly 16,000 of its customers utilize the government subsidized Lifeline program. This program provides discounted monthly […]
America is known as the land of equal opportunity but with regards to technology, there is still a great divide that exists between those who have Internet access and those who do not. In fact, […]
The success of any program built on eligibility requirements starts and ends with how well the program is designed and managed. The amount of care placed into a program’s structure will ultimately determine how long […]
Applicant eligibility determination is a complicated process. With so many important factors to weigh from intake to the final decision, and so many people applying for the same benefits, there is already a superabundance of […]
