The high quality of Solix’ customer service in addition to the “dependability, responsiveness, and flexibility” of its staff, as touted by Solix’ clients, has earned the company its 10th consecutive quarterly “World Class” Net Promoter Survey ranking. Solix received an overall score of 90 for the Q3 2020 survey, which categorizes scores above 70 as “World Class” level of service.
Public sector clients delivering critical assistance for utilities, technology and medical services along with commercial service providers operating in a range of industries including utilities, healthcare and telecommunications were asked to evaluate their experiences with Solix and the quality of services provided during the previous quarter.
One client responded, “Solix has always gone above and beyond to deliver what we have asked and needed,” while another wrote, “(Solix) proactively find(s) solutions to better service our members. They are flexible in acting upon changes…in our dynamic industry.” The performance, agility and commitment of Solix’ staff were among the attributes mentioned in the client survey.
Solix is a best-in-class business process outsourcing firm providing public sector and commercial program management, technology solutions, consulting, and customer care for clients throughout the United States. Since the onset of the COVID-19 pandemic, Solix has helped commercial service providers and government agencies at the state, county and local levels deliver critical assistance including COVID-19 testing results, small business grant administration, rental assistance, and needs-based provision of telephone, gas, electric and water utility services.
For more information about Solix, please visit www.solixinc.com or call 800.200.0818.
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Media Contact: Gene King
Solix, Inc. Corporate Communications
973-581-5320 / gene.king@solixinc.com
