Solix Inc.’s expertise in eligibility determination and experience administering multiple facets of enrollment-based government initiatives, including recovery programs, is being utilized by government agencies to provide economic assistance to small businesses impacted by the COVID-19 pandemic.

Solix’ CARES Act Administration Services offer comprehensive support for a program’s workflow lifecycle ranging from designing, creating and implementing web portals and omnichannel customer care for application intake and customer engagement, to eligibility reviews, case management and quality assurance for program integrity. Detailed reporting includes real-time dashboards, application monitoring and predictive analytics to optimize program performance.

Government agencies across the nation have chosen Solix’ CARES Act Administrative Services to support their efforts in delivering varied assistance to residents or organizations affected by the pandemic. Small businesses affected by COVID-19 are receiving economic aid through several emergency grant programs Solix is administering. One such program seamlessly received more than 1000 applications within a few hours of launching through the online portal and customer support platform Solix had setup for the county run initiative.

Solix is also helping to ensure residents continue to receive critical services. One example is a state public utility commission that rapidly needed a new solution to process applications for an electricity assistance program as the existing unemployment infrastructure was strained due to the crisis. Within three days, the program was launched, initially with an Interactive Voice Response (IVR) supported hotline Solix created backed by 30 customer care agents. Within a week Solix built, tested and deployed an integrated website that allowed for the intake of applicant information and supporting documentation for the program that has had more than 500k interactions in three months.

Solix is a best-in-class business process outsourcing firm providing program management, technology solutions, consulting and customer care for clients throughout the United States. Solix and its subsidiary, Sivic Solutions Group, offer expert support for a range of government funding programs including Federal Medicaid, TANF, E-rate and Rural Health Care. For more information, call 800-200-0818 or visit us at www.solixinc.com

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Media Contact: Gene King
Solix, Inc. Corporate Communications
973-581-5320 / gene.king@solixinc.com