Client’s high marks on customer service provided by Solix, Inc. in the first quarter of 2020 has resulted in the Company earning its eighth consecutive ranking in the ‘World Class’ category in Net Promoter surveys. Solix received an overall score of 89 during the period of January through March in the survey which categorizes scores of above 70 ‘World Class.’
Solix customers, representing government entities and commercial companies in a variety of industries, including utilities, healthcare and telecommunications; were asked to rank their experiences and the quality of services, such as customer care and consulting, they received in the first three months of the year.
One customer responded, “The decision to outsource to Solix has been, hands down, one of the best decisions we have made as an organization.” Another replied, “Communication is probably the most important reason for my score (10/10) but Solix has always gone above and beyond to meet our needs and expectations. They understand our business and have always been very accommodating to any changes or needs that we have asked.”
Additional feedback included customers describing Solix, its staff and services as:
• Dependable/reliable
• Knowledgeable
• Professional
• Responsive
Solix is a best-in-class business process outsourcing firm providing program management, technology solutions, consulting and customer care for clients throughout the United States. Solix and its subsidiary, Sivic Solutions Group, offer expert support for a range of government funding programs including Federal Medicaid, TANF, E-rate and Rural Health Care. For more information, call 800-200-0818 or visit us at www.solixinc.com
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Media Contact: Gene King
Solix, Inc. Corporate Communications
973-581-5320 or gene.king@solixinc.com
